Terms of service and general conditions




This document establishes the conditions governing the use of this website and the purchase of products in it (hereinafter, the "Conditions"). Please read these Terms and our Privacy Policy carefully before using this website.

These Conditions may be modified. It is your responsibility to read them as the conditions in force at the time of use of the website or the completion of an order through our online store will be those that are applicable.

Crafts The Triqueta * has elaborated with great care and in good faith the content of these pages, but does not assume any guarantee or responsibility for the accuracy or integrity of the content.

If you have any questions related to the Conditions or the Privacy Policy, you can contact us by sending an email to info@artesanialatriqueta.com.


1.- Our data

This website operates under the name Artesanía La Triqueta, registered trademark with address in C / Conde Ansurez, 5 C.P 47003 Valladolid.

Phone: 605048005

Email: info@artesanialatriqueta.com


2.- Your data

The information or personal data that you provide will be treated in accordance with the provisions of the Privacy Policy. By making use of this web page you consent to the processing of said information and data and declare that all the information or data that you provide us are true and correspond to reality.


3.- Scope of application

These Conditions will apply to all orders placed through the website http://www.artesanialatriqueta.com/.

The articles offered through this website are only available for shipment to Spanish territory (except, Ceuta and Melilla).

The completion of an order through our online store is an acceptance by you of these Conditions and the Privacy Policy of our website. In case you disagree with the content of the conditions set forth herein, refrain from making any purchase transaction.


4.- Legal capacity

By placing an order through this website, you declare that you are over 18 and have the legal capacity to contract.


5.- Use of our website

By making use of this website and placing orders through it, you agree to:

Do not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the pertinent authorities.

Provide us with your email address, postal address and / or other contact information in a truthful and accurate manner. Also, you agree that we may use this information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order.


6.- Celebration of the sale


Artesanía La Triqueta, with registered office at C / Conde Ansurez, 5 C.P 47003 Valladolid.


The user, when consigning their personal data in the purchase form, must accept the Conditions and the Privacy Policy in order to continue with the purchase process.

All orders are subject to our acceptance, of which you will be informed via email. The contract for the purchase of a product between you and us (the "Contract") will be formalized only when we send you the Purchase Confirmation.

We will not be obliged to supply you with any other product that may have been the object of the order until we confirm the delivery of the same in a Purchase Confirmation.


7.- Availability of the products

All product orders are subject to their availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock we will reimburse you without delay the payments you have made on those specific items. In these cases, Artesanía La Triqueta will not have the obligation to deliver those items.


8.- Remove or modify products

Artesanía La Triqueta reserves the right to withdraw any product from this website at any time and to remove or modify any material or content thereof. Artesanía La Triqueta is not responsible to you or to a third party for the fact of removing any product, removing or modifying any material or content of the web page, regardless of whether said product has been sold or not.


9.- Delivery

Without prejudice to the provisions of clause 7 regarding the availability of the products, we will try to send the order within the term indicated in the Purchase Confirmation. If no date is specified, it will be delivered within 30 days from the date of Confirmation of Purchase.

If for some reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option to continue with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid.

Keep in mind in any case that we do not deliver at home on Saturdays or Sundays.

The product will be delivered to the address indicated by you when placing the order.


10.- Impossibility of delivery

If it is impossible for us to make the delivery of your order, we will leave you a note explaining where your order is and how to send it back to you. We kindly ask you to contact us to arrange the delivery.


11.- Transfer of risk and reservation of property

The transfer of risk occurs from the moment of delivery of the product.

Until its full payment, the items will be property of Artesanía La Triqueta.


12.- Taxes

The corresponding legislation will apply to the destination of the merchandise in everything related to taxes.


13.- Price

The current price of the product will be that agreed upon at the time of placing the order.

The prices of the website include VAT.

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except Canarias, Ceuta and Melilla. The applicable VAT rate will be the legally valid one at all times depending on the specific article in question.

The shipping costs will be added to the total amount and will appear before you have to confirm the order.

The prices may change at any time, but the possible changes will not affect the orders with respect to which we have already sent you a Purchase Confirmation.

14.- Payment method

You can make the payment with Visa, Maestro, Mastercard, and through PayPal.

By clicking "Accept" the payment You are confirming that the credit card is yours.

The credit cards will be subject to checks and authorizations by the issuer of the same, but if that entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we can not formalize any Contract with You.



15.- Returns Policy

15.1 Legal right to desist from the purchase

You may withdraw from the Contract at any time within 7 business days from the date you receive your order.

In this case, you will be reimbursed the price paid for such products.

You will be responsible for the direct costs of returning the product.

You can accredit the exercise of the right of withdrawal within the indicated period, in any way admitted by law. Simply send an email to info@artesanialatriqueta.com and our customer service department will contact you to inform you how to proceed with the return of the product.

Your right to withdraw from the Contract will apply exclusively to those products that are returned under the same conditions in which you received them.

Please return the item using or including your original box. It must also include all documents and packaging of the products. No refund will be made if the product has been used beyond the mere opening of the product, if it is not in the same condition in which it was delivered or if it has suffered any damage, so you should be careful with the product (s) / s while they are in your possession.

After examining the article, you will be informed if you are entitled to reimbursement of the amounts paid.

The refund will be made as soon as possible and, in any case, within 30 days from the date you informed us of your intention to withdraw.

The refund will always be made through the same means of payment that you used to pay for the purchase.

You will assume the cost and risk of returning the products to us, as indicated above.

This provision does not affect other rights recognized to the consumer by current legislation.


15.2 Returns of defective products

At the moment you receive the product, if you consider that it does not conform to the provisions of the Contract, you must contact us within 7 working days after the date of receipt, by calling the number 605048005 where we will indicate the way to proceed or sending the delivery note to the following address info@artesanialatriqueta.com.

Please return the item using or including your original box. It must also include all documents and packaging of the products. No refund will be made if the product has been used beyond the mere opening thereof.

The refund will be made as soon as possible and, in any case, within 30 days from the date on which you informed us of your incident. The refund will always be made through the same means of payment that you used to pay for the purchase.

The rights recognized by current legislation are safe.

16.- Responsibility and exoneration of responsibility

To the extent permitted by law, we exclude all warranties, except those that can not be legitimately excluded from consumers and users.

Due to the natural materials we use and the way we make our products, the items we sell can often show variations in measurements, texture and color, but they will not be considered defects or defects. On the contrary, their presence should be counted and appreciated, natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.

The provisions of this clause will not affect your rights as a consumer and user, nor your right to withdraw from the Contract.


17.- Intellectual property

You acknowledge and consent that all copyright, registered trademark and other intellectual property rights over the materials or contents provided as part of the website correspond at all times to Craft La Triqueta *

You may not use said material unless expressly authorized by us.

The download and use of images from our pages is not allowed without the written authorization of Artesanía La Triqueta *.


18.- Written communications

The applicable regulations require that part of the information or communications that we send to you be in writing.

You agree that most of these communications with us are electronic. We will contact you by email or we will provide you with information by posting notices on this website.

For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing.

This condition will not affect your rights recognized by law.



The Contract is binding both for you and for Artesanía La Triqueta * as well as for our respective successors and assigns.

You may not transfer, assign, encumber or in any other way transfer a Contract or any of the rights or obligations derived from it without having obtained our prior written consent.

Artesanía La Triqueta reserves the right to transfer, assign, encumber, subcontract or otherwise transfer a Contract or any of the rights or obligations deriving from it, at any time during the term of the Contract.

Such transmissions, assignments, encumbrances or other transfers will not affect the rights you have as a consumer, recognized by law.


20.- Events beyond our control

We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, whose cause is due to events that are beyond our reasonable control ("Force Majeure").

Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:

Strikes, lockouts or other industrial action.

Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or war preparations.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private.

Inability to use public or private telecommunication systems.

Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.

It will be understood that our obligations arising from Contracts will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to comply with these obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Cause of Force Majeure or to find a solution that allows us to fulfill our obligations under the Contract despite the Cause of Force Majeure.

21.- Partial nullity

If any of these Conditions or any provision of a Contract were declared null and void by a final decision by the competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.


22.- Our right to modify these conditions

Artesanía La Triqueta * reserves the right to revise and modify these Conditions at any time.

You will be subject to the Conditions and Privacy Policy in force at the time you use this website or make each request, unless by law or decision of government agencies we should make changes retroactively in these Conditions or Privacy Policy, in whose case, the possible changes will also affect the orders that you had previously made.


23.- Language

The contracts can be concluded in Spanish and English.


24.- Applicable legislation and jurisdiction

The use of our website and product purchase agreements through our website will be governed by Spanish legislation.

Any controversy that arises or relates to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are hiring as a consumer, nothing in this clause will affect the rights that are recognized by current legislation.